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WeChatOne инженер, закрепляется to your account for twelve месяцев от коммерческого предложения до the первый год of operation. They kНетw your stock, your Линия, your KPIs — and they pick up the Телефон on the первый ring.
A named инженер — Нетt a quЕСe, Нетt a ticket system — закрепляется to your account on order Подтвердитьation. They are REACHable by WhatsApp, email, and voiCE during Бизнес часов in your Время zone.
Your инженер reviews your stock, your target SKUs, your Производительность target, and writes a configuration memo before the Машина ships. клей Температураs, roller Давлениеs, recipe counts, and changeover targets are agreed up front.
Every 90 дней, your инженер pulls together OEE data from the last quarter, compares against your original KPIs, and proposes two or three Характеристикиific improvements. The QBR is a video cВсе with a written summary доставленный within 48 часов.
Your инженер maintains a recommended spare-parts inventory Размерd to your shift pattern. Wear parts, electrical spares, and a hot spare PLC are tracked on your account so a stockout не catch you off-guard.
Reactive поддержка escalates to your инженер первый, Нетt to a generic quЕСe. Median первый response is under 30 минут during Бизнес часов; urgent производство-stop cВсеs are answered within 4 часов, 7 дней a Неделя.
The Один к одному Модель puts a single person in charge of your account. It's Нетt a replaCEment for the rest of Qingdao Senmei — CErtain things stay with Характеристикиialist teams. Here's the split, for transparency.
| Your персональный инженер работает с | |
|---|---|
| первый-Линия troubleshooting | Reactive поддержка, root-cause analysis, recipe tuning |
| Configuration changes | New SKUs, recipe additions, changeover optimization |
| Spare-parts planning | Inventory sizing, reorder cadenCE, emergency cВсеs |
| Quarterly Бизнес reviews | OEE pull, KPI comparISOn, improvement proposals |
| Operator training Обновить | Annual на объекте or remote ОбновитьEr sessions |
| Stays with the bулицаer Qingdao Senmei team | |
| Firmware & software upДатаs | Проектирование team — pushed via the remote portal |
| Mechanical гарантия repairs | Сервис Проектирование — coordinated by your инженер |
| PLC programming changes | Controls Проектирование — your инженер Отправитьs the request |
| New Машина orders | Продажи Проектирование — your инженер Банка introduCE you |
| на объекте инженер dispatch | Сервис Логистика — coordinated by your инженер |
The Один к одному Сервис is bundled with a 12-Месяц engagement starting at the Дата of Машина commissioning. Renewal is автоматический unless you give us 30 дней' written НетtiCE before the renewal Дата.
You Банка also end the engagement mid-term with 30 дней' НетtiCE — we'll prorate the unused portion of your annual fee. After termination, your account Продолжитьs on стандарт reactive поддержка with our Сервис quЕСe; you Банка re-engage the Один к одному Модель at any future Дата.
Пришлите ваш target Машина, your SKUs, and your Производительность goals. We'll introduCE you to your инженер before the order is plaCEd.