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WeChatOne ingénieur, assigned to your account for twelve months from devis through the first an of fonctionnement. They kNonw your matière, your line, your KPIs — and they pick up the Téléphone on the first ring.
A named ingénieur — Nont a queue, Nont a ticket système — is assigned to your account on order confirmation. They are reachable by WhatsApp, E-mail, and voice during business hours in your time zone.
Your ingénieur reviews your matière, your target SKUs, your objectif de débit, and writes a configuration memo before the machine ships. Colle temperatures, rouleau pressures, recipe counts, and changeover targets are agreed up front.
Every 90 days, your ingénieur pulls together OEE data from the last quarter, compares against your original KPIs, and proposes two or three specific improvements. The QBR is a Vidéo call with a written summary delivered within 48 hours.
Your ingénieur maintains a recommended spare-parts inventory sized to your shift pattern. Wear parts, électrique spares, and a hot spare PLC are tracked on your account so a stockout doesn't catch you off-guard.
Reactive assistance escalates to your ingénieur first, Nont to a generic queue. Median first response is under 30 minutes during business hours; urgent production-stop calls are answered within 4 hours, 7 days a week.
The Un pour un modèle puts a single person in charge of your account. It's Nont a replacement for the rest of Qingdao Senmei — certain things stay with specialist teams. Here's the split, for transparency.
| Your dedicated ingénieur handles | |
|---|---|
| First-line troubleshooting | Reactive assistance, root-cause analysis, recipe tuning |
| Configuration changes | New SKUs, recipe additions, changeover optimization |
| Spare-parts planning | Inventory sizing, reorder cadence, emergency calls |
| Quarterly business reviews | OEE pull, KPI comparison, improvement proposals |
| Operator training refresh | Annual sur site or remote refresher sessions |
| Stays with the broader Qingdao Senmei équipe | |
| Firmware & software updates | Ingénierie équipe — pushed via the remote portal |
| Mécanique garantie repairs | Service ingénierie — coordinated by your ingénieur |
| PLC programming changes | Controls ingénierie — your ingénieur Envoyers the request |
| New machine orders | Ventes ingénierie — your ingénieur boîte introduce you |
| On-site ingénieur dispatch | Service logistics — coordinated by your ingénieur |
The One for One service is bundled with a 12-month engagement starting at the date of machine commissioning. Renewal is automatique unless you give us 30 days' written Nontice before the renewal date.
You boîte also end the engagement mid-term with 30 days' Nontice — we'll prorate the unused portion of your annual fee. After termination, your account continues on standard reactive assistance with our service queue; you boîte re-engage the Un pour un modèle at any future date.
Envoyer us your target machine, your SKUs, and your débit goals. We'll introduce you to your ingénieur before the order is placed.